Tuesday, October 13, 2009

A Complaint Free World

At the beginning of the school year I gave every student and staff member a purple bracelet. The concept was to wear the bracelet on your right wrist, but if you catch yourself complaining, you must move it to your left wrist. I got the idea from a story I saw one Sunday morning on CBC. It was started by a minister of a small church somewhere in the southern states. They have distributed millions of bracelets world wide..

The premise is:

If you don’t like something, change it
If you can’t change it, change your attitude.
Don’t complain.

Something about our little campaign has really caught on. I put a small article in the school newsletter and someone at the board office picked up on it and sent it out to the community. We have been interviewed on the Hamilton TV station and this morning on the St. Catharines radio station. It is amazing how many people watch/listen to local media. We are becoming stars.

A no complaint school is a very simple concept, making a big impact. The complaining has lessened but sometimes continues. When it does I hold my wrist up like Wonder Women to deflect all complaints. By pointing to my purple bracelet the conversation switches from whining to positive problem solving. We have created a positive school climate which makes a great place to go to school or work.

If you are interested in creating a complaint free world where you live or work check out http://www.acomplaintfreeworld.org/

Any complaints?


Jenn Jilks said...

What a fun and practical idea! You go!

Autumn said...

Hi, Susan! Kudos to you on your efforts to inspire your students and your community to embrace positive communication. We would love to hear more about your experiences with the Complaint Free program. Let us know if we can support you in your efforts, and have a wonderful day!
Administrator, A Complaint Free World